GRI-referenced content index

and cross-reference to TCFD framework

“As a company on the move, we take great pride in our commitment to be a socially responsible organization – one that makes a real difference in our communities, governs its actions with the utmost integrity and acknowledges the impact the environment has on our business. This is what it means to be a good corporate citizen, and these values are essential to our future success.”

John C. Roche  
President and Chief Executive Officer  
The Hanover Insurance Group, Inc.

 

 

 

Content index details

This index presents information for fiscal year 2024 (Jan 1, 2024 – Dec 31, 2024) unless otherwise noted. We also present select data from prior years, and, as appropriate, information occurring in 2025.

General disclosure 

Organization profile - GRI 102

102.1 - Name of the organization

The Hanover Insurance Group, Inc. (NYSE: THG)

The organization is sometimes referred to as "The Hanover" with this content index.

102.2 - Activities, brands, products and services

See The Hanover Insurance Group, Inc. Annual Report on Form 10-K for the fiscal year ended December 31, 2024 (the “2024 Form 10-K”), Part I, Item 1 – Business.

102.3 - Location of headquarters

The Hanover Insurance Group, Inc.

440 Lincoln Street

Worcester, Massachusetts USA 01653

102.4 - Location of operations

See Part I, Item 2 – Properties of the 2024 Form 10-K.

The Hanover’s significant operations are in the United States.

102.5 - Ownership and legal form

The Hanover is a publicly traded corporation (NYSE: THG) domiciled in the State of Delaware that operates through several property and casualty insurers and other subsidiaries. For a complete list of entities within the group, see Exhibit 21 to the 2024 Form 10-K.

102.6 - Markets served

See Part I, Item 1 - Business of the 2024 Form 10-K.

102.7 - Scale of the organization

As of December 31, 2024, The Hanover had: 

• Approximately 4,900 employees;
• 2024 revenues of $6.24 billion;
• 2024 net income of $426 million; and
• Shareholders’ equity of $2.842 billion.

See GRI 102-4 and 102-6 above for information on scope and geography of operations. See the 2024 Form 10-K.

102.8 - Information on employees and other workers

As of December 31, 2024, The Hanover had approximately 4,900 employees. All our employees are at-will.

The Hanover does not collect data regarding temporary employees, as these individuals are employed by third-party staffing firms during their temporary employment. Permanent employee data is compiled and stored by workforce intelligence personnel.

Employee gender composition for all permanent employees:

• 59% female employees
• 40% male employees
• 1% undeclared

Employee regional breakdown for all permanent employees:

Northeast	2,616
Southeast	480
Midwest	1,321
West	490

Employment type for permanent employees:

• Full-time female: 58%
• Part-time female: 1%
• Full-time male: 40%
• Part-time male: 0%
• Full-time undeclared gender: 1%

Part-time undeclared gender: 0%

102.9 - Supply chain

The Hanover engages third-party suppliers to support our company strategy to provide specialized product and service capabilities through distinctive relationships with our independent insurance agents and brokers. The Hanover procurement organization  contracts with approximately 1,200 suppliers, which represent all aspects of our personal lines, core commercial and specialty businesses, as well as various functions across the enterprise. 

102.10 - Significant changes to the organization and its supply chain

None.

102.11 - Precautionary principle or approach

See the “Risk Factors” section, Part I, Item 1A in the 2024 Form 10-K for a description of how The Hanover manages risk and applies the precautionary approach. 

The company has an appointed chief risk officer and utilizes a dedicated risk function.

See GRI 103-2 below for additional information on risk management and mitigation.

102.12 - External initiatives

Community Impact and Philanthropy

In 2024, The Hanover, in partnership with The Hanover Insurance Group Foundation, continued to advance its mission to create meaningful, positive change in the lives of underserved youth—and to empower the difference makers who support them. Through our four strategic funding priorities—educational access, health and social determinants, workforce development, and community safety—we supported nonprofit organizations delivering measurable impact in the communities we serve.

For more information, please visit the Foundation’s website.

For additional information, see GRI 203-2.

102.13 - Membership of associations

The Hanover and its employees play an active role in several industry associations related to the property and casualty insurance industry, including:

• Insurance Institute for Highway Safety, an independent, nonprofit scientific and educational organization dedicated to reducing the losses (i.e., deaths, injuries and property damage) from motor vehicle crashes.
• Insurance Institute for Business and Home Safety, an independent, nonprofit scientific research and communications organization dedicated to building safety research aimed at promoting real-world solutions for home and business owners, helping to create more resilient communities.
• Insurance Research Council, an independent, nonprofit research organization that examines important public policy matters that impact consumers, insurers and policymakers.
• Insurance Information Institute, a non-profit organization dedicated to providing information on insurance for the benefit of consumers and others.
• The American Property Casualty Insurance Association (APCIA), an industry organization of the property and casualty market. Representing nearly 60% of the U.S. property casualty insurance market, APCIA promotes and protects the viability of private competition for the benefit of consumers and insurers.

Strategy

102.14 - Statement from senior decision-maker

"At The Hanover, we are deeply committed to being a responsible corporate citizen—one that leads with integrity, empowers our employees to give back, and actively contributes to the well-being of the communities where we live and work. We recognize that our actions have a lasting impact, and we take pride in fostering a culture of social responsibility, environmental awareness, and ethical governance. These values are not only central to who we are today—they are essential to building a stronger, more sustainable future for all."

- Jack Roche, President and CEO

102.15 - Key impacts, risks and opportunities

See “Board’s Role in Risk Oversight,” in the 2025 Proxy Statement,  and the “Risks” section of Part I, Item 1 - Business  and the “Risk Factors” section, Part I, Item 1A in the 2024 Form 10-K.

In addition to the financial resiliency described in more detail in GRI 201-2 below, striving to achieve sustainability presents The Hanover certain opportunities within our insurance business to both service the needs of our customers and enhance sustainability, including:

• A “Green Coverage” offering from our personal lines business that enables homeowners to request restoration work with environmentally friendly materials after a loss.
• A “Green Advantage” offering from our core commercial business that covers additional costs to restore green-certified buildings to current standards, to perform air quality testing, and to recycle debris.
• Sprinkler credits and loss control services to reduce hostile fires and water use.
• Safety and disaster preparedness materials via participation in and sponsorship of International Business and Home Safety; we also provide materials via our Loss Control Portal.

In addition, sustainability efforts afford us the opportunity to engage, attract, motivate and encourage the health of a diverse workforce, including the following programs (also highlighted on our Careers and Benefits page):

• On-site fairs at our main campuses to educate employees on how to reduce their carbon footprint through solar energy, composting, the use of sustainable products and more.
• Numerous health and wellness program offerings.
• Financial counseling to assist employee well-being.
• Flexible work arrangements.
• Volunteer opportunities to clean up and improve the community.
• Promotion of local sourcing with activities such as local vendor fairs at our Worcester, MA headquarters.

Ethics and integrity

102.16 - Values, principles, standards and norms of behavior

The Hanover’s Code of Conduct outlines our company’s expectations for business and professional conduct that is aligned with our values, principles and standards of behavior, not just legal and regulatory requirements. The Code of Conduct also helps us recognize and address ethical issues.

In addition, The Hanover’s vision, mission and values are embodied in our shared values of Collaboration, Accountability, Respect and Empowerment (CARE).

102.17 - Mechanisms for advice and concerns about ethics

The Hanover’s Code of Conduct outlines our company’s expectations for business and professional conduct that is aligned with our values, principles, and standards of behavior. By establishing our standards and expectations for conduct, the Code of Conduct also helps us recognize and address ethical issues. In order to ensure that each employee is familiar with these standards of behavior, avoids ethical issues and understands how to report concerns, The Hanover requires that all new employees be trained, and each employee biennially participate in a training course and annually certify compliance with the Code of Conduct.

We have an alert line maintained by an independent, third-party service for communicating anonymously and confidentially with the Board of Directors (the “Board”), the audit committee, our general auditor, chief compliance officer and our chief legal officer.

The Hanover also maintains a webpage with information on how the Board can be contacted directly.

Governance

102.18 - Governance structure

For a general discussion of the corporate governance structure of our organization, including committees of the Board, please see the “Corporate Governance” section in the 2025 Proxy Statement or on our website.

 Please see the charter of each Board committee: 

• Committee of independent directors (CID);

  • Nominating and corporate governance committee (NCGC); 

  • Compensation and human capital committee (CHCC); and 

  • Audit committee (AC). 

Climate-related opportunities, to the extent that they are material to the organization, are integrated into our business plans and strategy, and are overseen by the Board as part of its regular review of The Hanover’s strategic objectives.

102.19 - Delegating authority

The Board has oversight responsibility of the company’s executive leadership and their management of sustainability topics. The executive leadership team has established a cross-disciplinary management group known as the Sustainability Council, which is headed by our EVP, chief legal officer, and comprised of leaders across the organization involved in sustainability matters. The Sustainability Council has a formal written charter that establishes its mission to support the company’s ongoing commitments and initiatives related to corporate social responsibility, sustainability, and other policy matters relevant to the company and its stakeholders. 

The Council assists the company in:   

1. developing general strategy relating to sustainability matters,
2. creating, implementing, and monitoring initiatives and policies based on that strategy,
3. drafting and coordinating of communications with employees, investors and other stakeholders with respect to sustainability matters,
4. monitoring and assessing developments relating to, and improving the company’s understanding of sustainability matters, and
5. efficient, timely and accurate disclosure of sustainability matters to internal and external stakeholders.

The primary charge is one of oversight, such that the primary responsibility and ultimate decision-making with respect to the company’s underlying programs and policies remains with the senior executives, business units and functions currently responsible for such matters.

102.20 - Executive-level responsibility for economic, environmental and social topics

See disclosure in GRI 102-19 above and GRI 102-32 below.

102.21 - Consulting stakeholders on economic, environmental and social topics

Input from stakeholders, including our insureds, independent insurance agents and brokers, the community, employees, regulatory bodies, investors, industry associations, and suppliers are critical to The Hanover’s success, and many of our sustainability priorities come from interactions with these groups. Investor relations facilitate investors’ conversations with The Hanover’s executive leadership team and the Board. See GRI 102-53 for investor relations contact information. In addition, see the “Shareholder Engagement” and the “Sustainability and Corporate Responsibility” sections in the 2025 Proxy Statement.  

See GRI 102-17 above on means provided to facilitate communications directly to our Board.

102.22 - Composition of the highest governance body and its committees

See the “Corporate Governance” section, and in particular the “Board Profile and Diversity” sub-section in the 2025 Proxy Statement.

All of our directors, other than the CEO, are independent. As reported in the 2025 Proxy Statement, four of our ten independent directors are female and two of our ten independent directors are people of color.

102.23 - Chair of the highest governance body

See “Board Leadership Structure,” in the 2025 Proxy Statement. The chair of the Board is not an officer or employee of the company and is independent.

102.24 - Nominating and selecting the highest governance body

See “Consideration of Director Nominees,” in the 2025 Proxy Statement. 

102.25 - Conflicts of interest

See “Related-Person Transactions,” in the 2025 Proxy Statement. 

Matters that pose potential conflicts of interest for all employees are assessed as part of our annual Code of Conduct certification process. The results and any significant findings identified as part of the Code of Conduct certification process are reported to the Board on an annual basis.  

In addition, each member of the Board and each of our executive officers is required to complete a director/officer questionnaire on an annual basis. This questionnaire requires disclosure of board memberships, related party transactions, and conflicts of interest with our independent accountants and compensation consultant, among other topics. We currently have no cross-board or controlling shareholders or related-party transactions requiring approval or disclosure.

102.26 - Role of highest governance body in setting purpose, values and strategy

See GRI 102-18, 102-19 and 102-32.

102.27 - Collective knowledge of highest governance body

The NCGC maintains a comprehensive skills and experience matrix for evaluating the background and skill set of the Board on both an individual director and collective basis. The matrix details the key competencies, demographic information, and outside public company board, committee, committee chair and CEO experience. The NCGC tracks each director’s level of current and developing expertise across the key competencies for the Board to ensure that it can effectively oversee the long-term success of the company and to align with the company’s goal of being a premier property and casualty company in the independent agency channel. The categories of key competencies include, among other things: property and casualty insurance (beyond company Board service), senior management, financial services, finance/accounting, investments/capital markets, technology, artificial intelligence / big data, and governance. The Board seeks director candidates whose skills, experience, and expertise can augment the key competencies that the company has identified and tracks certain diversity measures.

102.28 - Evaluating the highest governance body’s performance

See “Director Evaluation Process,” in the 2025 Proxy Statement for an overview of how the Board evaluates its performance. 

102.29 - Identifying and managing economic, environmental, and social impacts

See GRI 102-18 and 102-19 above.

102.30 - Effectiveness of risk management processes

For an overview of The Hanover’s enterprise risk management processes, see GRI 103-2, below. 

102.31 - Review of economic, environmental and social topics

A total number of five Board and 31 Board committee meetings were held during 2024. The Board receives semiannual updates regarding the company’s material sustainability activities and management discusses with the appropriate committee any material risks associated with the company’s sustainability initiatives. The audit committee reviews material environmental risks; the NCGC reviews the company’s activities and disclosures related to sustainability, including environmental, social and governance matters; and the compensation and human capital committee reviews the company’s strategies, policies and practices relating to corporate culture and human capital development, including policies and practices relating to inclusion and diversity.  
 

At a management level, the Sustainability Council reviews and oversees sustainability topics. For more information see GRI 102-19.

102.32 - Highest governance body’s role in sustainability reporting

Oversight of key sustainability matters is codified in Board committee charters. The Board and the NCGC, as part of their regular meetings, receive presentations and updates on material sustainability matters, including The Hanover’s efforts in sustainability reporting. Our executive leadership team, managers and business units are responsible for setting sustainability direction and strategy through their programs and policies. The company’s Sustainability Council, a cross-disciplinary management group headed by our EVP and chief legal officer and comprised of leaders across the organization involved in sustainability matters, oversees and coordinates the company’s sustainability efforts, including reporting. The Sustainability Council has a formal written charter that establishes its mission to support the company’s ongoing commitments and initiatives related to corporate social responsibility, sustainability, including sustainability initiatives, and other policy matters relevant to the company and its stakeholders. The chief legal officer, chief human resources officer and chief financial officer serve on the Sustainability Council (see GRI 102-19) and oversee the preparation and public reporting of the company’s sustainability disclosures. See “Board’s Role in Risk Oversight” and “Sustainability and Corporate Responsibility” in the 2025 Proxy Statement. 

102.33 - Communicating critical concerns

See GRI 102-17 above and see “Communicating with the Board,” in the 2025 Proxy Statement. 

102.34 - Nature and total number of critical concerns

As disclosed in GRI 102-17 above, we have an alert line maintained by an independent third-party service for communicating anonymously and confidentially with the Board, the audit committee, our general auditor and our chief legal officer. We assess and respond to all submissions to the alert line. We also provide information to facilitate direct communication with our Board.  
 

As required by the rules and regulations of the SEC, material developments to the organization are reported publicly on forms filed with the SEC. See the note preceding this index for a discussion of the methodology used to identify topics for inclusion in this report and how this methodology may differ from the standard of materiality applied for reporting in our filings with the SEC. 

102.35 - Remuneration policies

See “Executive Compensation,” in the 2025 Proxy Statement. 

102.36 - Process for determining remuneration

See “Executive Compensation,” in the 2025 Proxy Statement. 

102.37 - Stakeholders’ involvement in remuneration

See “Executive Compensation,” in the 2025 Proxy Statement. 

102.38 - Annual total compensation ratio

See “CEO Pay Ratio,” in the 2025 Proxy Statement.

102.39 - Percentage increase in annual total compensation ratio

See GRI 102-38 above.

102.40 - List of stakeholder groups

The Hanover’s stakeholder groups include: insureds, independent insurance agents and brokers, the communities in which we operate, employees, governmental authorities, investors, contractors, suppliers and industry associations. These stakeholders are critical to the company’s success.

102.41 - Collective bargaining agreements

None.

102.42 - Identifying and selecting stakeholders

The Hanover identifies stakeholders as the insureds who purchase policies, independent agents and brokers with whom we work to serve insureds, our employees, the regulatory bodies that oversee and regulate our operations, our investors, the suppliers with whom we partner to provide our services, the residents of the communities in which we operate, and the industry associations with which we collaborate to align our business to industry best practices.

102.43 - Approach to stakeholder engagement

Examples of routine stakeholder engagement include: customer communications and notices; informational bulletins and press releases; agent communications; events and in-person site visits; employee meetings; inter- and intranet website postings with extensive information and resources; round tables and crowdsourcing campaigns; civic engagement and community service projects; investor calls and presentations; and our annual meeting of shareholders.

102.44 - Key topics and concerns raised

We value the perspectives and opinions of our stakeholders and, where practical and economically feasible and consistent with our CARE values (Collaboration, Accountability, Respect, Empowerment), we incorporate their feedback on key topics into our approach.

102.45 - Entities included in the consolidated financial statements

In 2024, we reported in our financial statements that we conduct our ongoing business operations through four operating segments. These segments are Core Commercial, Specialty, Personal Lines, and Other, as described in the 2024 Form 10-K, and serve our customers through various property and casualty insurers as well as other subsidiaries. For a complete list of entities see Exhibit 21 of the 2024 Form 10-K.

102.46 - Defining report content and topic boundaries

This GRI-referenced content index was prepared by a cross-disciplinary team responsible for The Hanover’s sustainability disclosures and reviewed by members of the Sustainability Council. For more information on the Sustainability Council, see GRI 102-19. The Hanover used the Global Reporting Initiative Sustainability Reporting Standards of 2016 to develop this report. In determining the content of the report, The Hanover’s team considered the company’s core values and experience, as well as the reasonable expectations and interests of the company’s stakeholders.

102.47 - List of material topics

The Hanover used the GRI definition of materiality as one of its reporting principles. For all material aspects identified, the related data and performance information in this GRI-referenced content index cover The Hanover’s consolidated operations as a company, unless otherwise noted. See the note preceding this index for a discussion of the methodology used to identify topics for inclusion in this report and how this methodology differs from the standard of materiality applied for reporting in our filings with the SEC.

102.48 - Restatements of information

Any restatements, and reasons for such, are footnoted as part of the data presentation within the body of the report.

102.49 - Changes in reporting

This GRI-referenced content index includes a cross-reference to the Task Force on Climate-related Disclosures (TFCD) framework to identify the GRI KPIs that are also responsive to the TFCD. There have been no other changes in reporting since the publication of The Hanover’s last GRI-referenced content index in July 2024.

102.50 - Reporting period

This GRI-referenced content index features quantitative and qualitative data for 2024, as updated where indicated.

102.51 - Date of most recent report

Our last GRI-referenced content index was published on July 1, 2024.

102.52 - Reporting cycle

Annual

102.53 - Contact point for questions regarding the report

Oksana Lukasheva, Senior Vice President, Investor Relations and Corporate Finance

olukasheva@hanover.com

508-855-2063

102.54 - Claims of reporting in accordance with the GRI Standards

This GRI-referenced content index has been prepared referencing GRI standards.

102.55 - GRI content index

The GRI content index is reflected in this table.

102.56 - External assurance

The Hanover did not employ an external organization to audit this GRI-referenced content index. However, our independent, registered accounting firm audits certain financial information in the 2024 Form 10-K, included via URL links within this content index. 

Economic topics

Management approach – GRI 103

103.1 - Explanation of the material topic and its boundary

The Hanover generates and distributes economic value by delivering on our promise to compensate a customer after suffering a covered loss. The subsequent disclosures related to economic performance have been included for presentation due to the significance each presents to The Hanover. While we aim to create a strong financial base to be resilient in the face of external events, our results may fluctuate as a result of cyclical or non-cyclical economic changes in the property and casualty insurance industry and other events outside our control, such as severe weather and terrorism.   
 

Industry catastrophe models assume an increase in frequency and severity of certain weather or other events, such as fires, severe convective storms (i.e., hail), hurricanes and other natural disasters, whether as a result of global climate change or otherwise. Due to geographical concentration in our property and casualty business within the United States, changes in economic, regulatory and other conditions in the regions where we operate, whether due to environmental, social or governance factors could have a significant negative impact on our business as a whole. 

For information about The Hanover’s 2024 economic performance, and certain risk factors, see the 2024 Form 10-K.

103.2 - The management approach and its components

The Hanover seeks to monitor and control risk exposure through an enterprise-wide risk management framework. Six major sources of risk are monitored and modeled, and these sources of risk are influenced by environmental and social factors such as climate change, increased weather severity, and human capital development, among others.

The six major sources include:

• Catastrophe underwriting risk;
• Ex-catastrophe underwriting risk;
• Reserve risk;
• Investment risk;
• Credit risk; and
• Operational risk.

The Hanover’s risk governance is robust, with business unit risk structures supported by an enterprise risk management (ERM) function. The ERM function, in partnership with the enterprise risk management group (ERMG), is responsible for identifying, monitoring, and analyzing material, corporate-level risks and emerging issues. Together, the team classifies, assesses, and manages risks, ensuring proper governance across the enterprise. ERMG membership is intended to represent The Hanover’s business groups (Agency Markets and Specialty) and identified functional areas of the organization. A risk register is maintained, and each risk is assessed in terms of its likelihood of materialization, its mitigated financial magnitude, and other qualitative factors. Every risk in the risk register is owned by a member of ERMG, and the risk team meets with each risk owner to capture new risks and review and refresh risk assessments at a minimum annually, and up to quarterly, for the most material risks.

Severe weather
Property geographic concentration, which contemplates shifts in weather patterns, is a top risk on The Hanover’s current and emerging risk register, and is tracked, researched, analyzed, and reported by the ERM function. Regular updates are provided to the corporate group risk committee (GRC), and the ERMG. The GRC considers the current and emerging risks and mitigation actions underway for each of the six major sources of risk. All members of the executive leadership team are members of the GRC, along with members of the Senior Leadership Team. The GRC meets quarterly, and the results are reported to the Board.  

The chief risk officer presents on the ERM program, including updates to The Hanover’s top current and emerging risks, to the audit committee of the Board four to five times per year, and to the Board annually. The risk function closely follows the research and analysis being conducted by several industry bodies, universities, and weather experts. 

The management of underwriting risk, including climate change, starts with the chief underwriting officer and corporate underwriting team to set guidelines and corporate appetite guardrails that apply to all lines of business (e.g., hurricane risk). The team works in collaboration with business units to fulfill their specific strategies. Business unit leaders create and review underwriting guidelines within established guardrails and for each line of business, industry and/or class of business that specify the nature and characteristics of the risks The Hanover is willing to accept. Underwriting authority letters are granted to each individual underwrite in the organization. Authority letters provide specified limits of authority and a clear escalation path is outlined as risks increase in size and complexity.   
 

The underwriting committee is responsible for assisting executive management in exercising its oversight of the underwriting risks and controls that have a material impact on the company. The committee conducts research on underwriting topics and directs actionable items toward the appropriate businesses. 

Our investment portfolio is primarily managed by external large-scale asset managers with oversight by our internal investment department. The ERM function works in close collaboration with the investment team to monitor matters in relation to asset allocation, financial market risk and liquidity risk. The chief investment officer reports to the Board at least twice a year. See GRI 102-30 and “Other Topics, Investments” for more information on The Hanover’s responsible investment approach.   
 

In addition, regular engagement with business leaders, finance officers, underwriting professionals, actuarial staff and the claims unit provide collaboration opportunities and prompt development of new risk management strategies and reporting tools to better inform risk selection and management across the enterprise. For additional information, see the Environmental Policy Statement in our Sustainability Report.

Economic performance – GRI 201

201.1 - Direct economic value generated and distributed

Please refer to the 2024 Financial Supplement and the 2024 Form 10-K for details on The Hanover’s 2024 economic performance. An updated Financial Supplement is published quarterly under “quarterly filings” on our website. In addition, financial information on the basis required to be reported by the company’s financial regulators (“statutory reporting”) is made regularly available on our website.

The Hanover also distributes economic value to its shareholders through the payment of dividends and may also do so through repurchases of shares of its common stock.

201.2 - Financial implications and other risks and opportunities due to climate change

The Hanover is committed to protecting our environment, making a difference in our communities, and governing our actions with integrity. We believe these values are essential to our success as a leading property and casualty insurance company providing insurance solutions in a dynamic world. We recognize climate change poses new and emerging risks, as well as opportunities to make The Hanover and its stakeholders more resilient in the years to come.

 

Identified Climate-Related Risks and Opportunities

Risks

The Hanover recognizes the risks climate change poses to our environment, the implications of increased weather occurrences and severity on our customers, and the impact our employees have on the environment as they perform their job functions and commute to and from work. The financial risk that climate change brings to The Hanover primarily relates to the impact it may have on the frequency and/or severity of weather events, and the resulting impact those events have on the property and casualty coverages we provide. Our greatest defense to the potential impacts of climate change on our business is to manage our exposure concentrations in any one geographic area, leverage external and internal catastrophe and other models, and effectively structure reinsurance programs.

Opportunities

Climate change offers an opportunity for The Hanover to strengthen its financial resilience by managing its exposure footprint and containing the severity of a 1-in-250, or extreme loss event, within a specified risk tolerance. By establishing resiliency to climate change, we believe that we can maintain a strong financial foundation and continue to deliver on our promise to our insureds. We continuously manage volatility and concentration risk through advancement of internal aggregation tools and capabilities, by leveraging models and third-party scores to identify areas to address through pricing, as well as reinsurance terms and conditions. We purchase facultative, property per-risk and catastrophe treaty reinsurance to protect areas of concentrated risk, as well as to mitigate the impact from possible extreme events. We will continue to evaluate our rate structure, underwriting guidelines, and coverage offerings in response to changes in weather patterns, as well as developments in building and community resilience.

We consider climate risks and opportunities through both our annual strategic planning process and ongoing business management, as well as through our long-term strategic planning efforts.

Time horizon	Climate risks	Climate opportunities
Short-term  1-5 Years	Increased volatility (frequency/severity) of weather events	Promote green endorsements and coverages along with other changes to terms and conditions Leverage loss control services to educate insureds on preventative measures (e.g., contractual language, green endorsements, storm preparedness) Support building resiliency through evolving building code standards and compliance to ordinance or law coverage
Medium-term 5-10 Years	Potential changes to the Atlantic hurricane patterns impacting exposure concentration Potential for regulatory changes constraining insurer underwriting responses	Continued innovation of loss control services to educate insureds on preventative measures (e.g., contractual language, green endorsements, storm preparedness) Deepen underwriting and loss control staff training on evolving and unique climate exposures
Long-term 10-30 Years	Changes to availability of reinsurance coverage to protect economics The potential for sea level rise to alter the coastline and the associated risk to local economies Climate-related litigation	Mitigation of risk over time through managing property exposures and continued diversification of our portfolio Evolution of tools and models to aid in climate-change scenario modeling and exposure management practices Advancement in pricing to reflect loss mitigation through enhanced building codes and resilient building features Continued diversification of capital and financing sources to navigate and manage reinsurance market capacity

 

201.3 - Defined benefit plan obligations and other retirement plans

For a description of defined benefit plan obligations, see Note 7 to the 2024 Form 10-K.

In addition to our frozen defined benefit pension plan, The Hanover also maintains the following defined contribution retirement and savings plans:

• The Hanover Insurance Group Retirement Savings Plan
• The Hanover Insurance Group Non-Qualified Retirement Savings Plan

For a description of the level of participation in these plans by our named executive officers, see the compensation disclosures in the 2025 Proxy Statement.

201.4 - Financial assistance received from government

The Hanover did not receive financial assistance from any government in 2024.

Indirect economic impacts – GRI 203

203.2 - Significant indirect economic impacts

Indirect Economic Impact and Community Leadership

The Hanover continues to demonstrate indirect economic impact through the volunteer commitments of our employees and their service as leaders on nonprofit boards and community leadership committees. These contributions help strengthen the economic and social fabric of the communities we serve.

To learn more about our direct economic impact over the past decade, refer to The Donahue Report, published by the University of Massachusetts Donahue Institute: “The Hanover Insurance Group: Making a Difference in Worcester and Massachusetts.”

Industry Collaboration and Collective Impact

In 2024, we deepened our commitment to industry-wide philanthropy through a partnership with the Insurance Industry Charitable Foundation (IICF). IICF unites all sectors of the insurance industry to foster a culture of giving and drive collective impact in communities across the country. Their success is amplified by the active participation of partners like The Hanover, alongside insurance carriers, reinsurers, agents, brokers, and other strategic stakeholders.

Our involvement with IICF reflects our belief in the power of collaboration to address complex social challenges. For more on this collective impact, see the 2024 IICF Insurance Industry Philanthropic Showcase, which highlights the contributions of partners across the industry.

In addition to their community involvement, leaders across The Hanover also serve on industry boards at the local, regional, and national levels, representing the insurance industry and contributing to its advancement through thought leadership, advocacy, and innovation.

Through these roles, our leaders are helping to shape policies and initiatives that foster economic resilience, inclusive growth, and long-term community well-being.

Anti-corruption – GRI 205

205.1 - Operations assessed for risks related to corruption

As a company with operations almost exclusively in the United States and with the vast majority of insurance premium coming from the United States, we have assessed our operations for risks related to corruption, but our risk assessment has not identified corruption as a material risk that is monitored as part of our risk register.

205.2 - Communication and training about anti-corruption policies and procedures

We have adopted an anti-bribery and anti-corruption position as part of our Code of Conduct. These provisions are applicable to all employees, officers and directors of the company. Each year we undertake a Code of Conduct certification process that requires every employee to certify their compliance with the Code of Conduct, including the provisions regarding anti-corruption. In addition, approximately 100 employees whose roles within the organization necessitate it are required to complete an annual training course on Office of Foreign Assets Control (OFAC) and Anti-Money Laundering compliance. Approximately 1,100 employees whose roles within the organization necessitate it are required to take Anti-Fraud training.

Environmental topics

Management approach – GRI 103

103.1 - Explanation of the material topic and its boundary

The subsequent disclosures related to social performance have been included for presentation due to the significance each presents to The Hanover. See the note preceding this index for a discussion of the methodology used to identify topics for inclusion in this report and how this methodology differs from materiality, as defined and reported in our filings with the SEC.

For information about The Hanover’s key risk factors, see the “Risk Factors” section, Part I, Item 1A of the 2024 Form 10-K.

103.2 - The management approach and its components

The Hanover has taken many steps to reduce emissions and energy consumption at our owned facilities.  Please refer to the GRI 100 series for a description of our risk management practices. See GRI 103-2 under “Environmental topics” for more information on our risk management practices.

Energy – GRI 302

302.1 - Energy consumption within the organization

In 2024, we consumed approximately 15.1 million KwH of electricity and 371,934 therms of natural gas between our owned locations in Worcester, MA and Howell, MI and leased office spaces. Our owned locations account for 1,013,711 square feet (80% of office space) while our leased office locations account for 265,235 square feet (20% of office space). Overall energy consumption and emission levels decreased 5% since 2023. This is attributed to energy reductions derived from efficiency projects (see 302-4) and a reduction in leased office square footage, which are partially offset by an increase in business-related air and vehicle travel.¹ 

Item	2020	2021	2022	2023	2024
Energy consumption
Mobile combustion (mT)	2,897	2,707	3,980	4,053	4,635
Office activity (mT)	7,418	7,634	8,086	7,468	6,302
Total carbon dioxide (mT)	10,315	10,341	12,066	11,521	10,937

¹Emissions are estimates.

302.4 - Reduction of energy consumption

In 2024, we completed several energy-efficiency projects. At our main office headquarters in Worcester, MA we upgraded our main building chiller and installed variable frequency drives.

At our Howell, MI facility we completed replacement of interior lighting with new, energy efficient LED lighting.

Our effort to maintain an efficient facility was again recognized with receipt of the Energy Star Certification at our Worcester, MA and Howell, MI locations. This certification recognizes our facilities as more energy efficient than 75% of similar facilities, nationwide.

Water and effluents – GRI 303

303.3 - Water withdrawal

The Hanover does not have a water recycling program.

303.5 - Water consumption

In 2024, The Hanover used approximately 815,638 cubic feet of water at our owned locations in Worcester, MA and Howell, MI, and our leased offices. Overall consumption was reduced by 18% or 182,295 cubic feet which is primarily attributed to efficiency efforts in our Worcester, MA and Howell, MI owned facilities and a reduction in leased office square footage. ²

Item	2020	2021	2022	2023	2024
Water consumption
Water consumption (cu ft)	1,097,807	1,094,915	1,000,405	997,933	815,638

²Emissions are estimates.

Emissions – GRI 305

305.1 - Direct (Scope 1) GHG emissions

Direct Scope 1 GhG emissions include emissions from natural gas used for heating at our owned locations in Worcester, MA and Howell, MI office, our leased offices and our mobile combustion emissions from Hanover’s leased automobile fleet vehicles and leased corporate aircraft.   Overall energy consumption and emission levels decreased since 2023. This is primarily attributed to energy reductions derived from efficiency projects (see 302-4), a reduction in leased office square footage and a reduction in fleet vehicle mileage.³

Item	2020	2021	2022	2023	2024
GHG emissions
Mobile consumption (mT)	2,278	2,233	2,686	2,537	2,622
Office activity (mT)	2,016	1,970	2,337	2,195	1,967
Total Carbon Dioxide (mT)	4,294	4,203	5,023	4,732	4,589

³Emissions are estimates.

305.2 - Energy indirect (Scope 2) GHG emissions

Indirect greenhouse gas (GhG) emissions from electricity usage in the Hanover owned locations in Worcester, MA and Howell, MI, together with Hanover’s leased properties totaled an estimated 4,335 metric tons in 2024. We purchased energy that is matched with the environmental benefits of renewable wind resources for 100% of our electricity consumption at our corporate headquarters in Worcester, MA. In 2024 our Worcester, MA headquarters represented 58% or 2,491 metric tons of our total CO2e emissions.  Overall emissions were reduced by 18% or 939 metrics tons which is primarily due to energy reductions derived from efficiency projects (see 302-4) and a reduction in leased office square footage.⁴  

 

Item	2020	2021	2022	2023	2024
GHG emissions (location-based)
From electric use (Worcester)
Total carbon dioxide (mT)	5,402	5,664	5,749	5,274	4,335

⁴Emissions are estimates based on utility provider estimates.

 

305.3 - Other indirect (Scope 3) GHG emissions

Other Scope 3 greenhouse gas (GhG) emissions were estimated for corporate business travel from employees in their personal vehicles in addition to air and rail travel. GhG emissions were estimated using information provided by our travel services provider for miles traveled and travel type. The increase in overall emissions is attributed to business-related air and vehicle travel as the company returns to pre-pandemic travel levels⁵.

Item	2020	2021	2022	2023	2024
GHG emissions
Total Carbon Dioxide (mT)	619	474	1,294	1,516	2,014

⁵Emissions are estimates.

305.4 - GHG emissions intensity

See GRI 302-1.

 

305.5 - Reduction of GHG emissions

See GRI 302.4.

 

305.6 - Emissions of ozone-depleting substances

The Hanover is not a manufacturer and does not produce, import, or export any ozone-depleting substances.

305.7 - Nitrogen oxides (NOx), sulfur oxides (SOx) and other significant air emissions 

The Hanover is not a manufacturer. No significant Nox, SOx, or other significant air emissions are produced.

Effluents and waste – GRI 306

306.2 - Waste by type and disposal method

In 2024, we continued our recycling program at our corporate office headquarters office in Worcester, Massachusetts, MA, as well as our Howell, Michigan, MI facility and our leased office spaces across the country, thereby diverting approximately 44% of waste from landfills.

 

Item	2020	2021	2022	2023	2024
Waste produced (tons)
Waste	119	91	110	148	165
Recycling	113	103	111	112	91
Compost	8	6	5	1	0
Document destruction	69	64	68	70	21
Recycling - construction and demo	64	25	25	33	16

⁶In 2022, 306-2 was restated to include owned and leased office locations to align with industry standards.

Social topics

Management approach – GRI 103

103.1 - Explanation of the material topic and its boundary

The Hanover is committed to building an organization of the future – an engaged and incentivized workforce that values inclusion, diversity and the health, safety, development and dignity of our workers. Our future success is dependent on our ability to attract, develop and retain qualified employees. Meeting employee expectations with respect to health, safety, development, and dignity is a key component to executing on this commitment. The subsequent disclosures related to social performance have been included for presentation due to the significance each presents to The Hanover.  See the note preceding this index for a discussion of the methodology used to identify topics for inclusion in this report and how this methodology differs from materiality, as defined and reported in our filings with the SEC.

For information about The Hanover’s key risk factors, see the “Risk Factors” section, Part I, Item 1A of the 2024 Form 10-K.

 

In addition, see the “Employees and Human Capital Resources” section of the 2024 Form 10-K.

103.2 - The management approach and its components

See the “Employees and Human Capital Resources” section in the 2024 Form 10-K.

 

Employment – GRI 401

401.2 - Benefits provided to full-time employees that are not provided to temporary or part-time employees

The Hanover provides comprehensive health and welfare benefits (i.e., medical, dental, life, disability and other voluntary benefits) to all full- and part-time employees who work 30 or more hours per week.  Additional benefits, such as a 401(k) plan, employee assistance program, and caregiving support are provided to employees regardless of hours worked.  

Please refer to The Hanover’s career site for more details on employee benefits.

401.3 - Parental leave

The Hanover offers parental and paid family and medical leave to all eligible employees, as noted on the company’s benefits page.

Labor/management relations – GRI 402

402.1 - Minimum notice periods regarding operational changes

Significant organizational changes are communicated to employees through formal communication channels and, by and large, are planned well in advance. We aim to communicate to our leaders and employees most impacted by a change before communicating out to our larger employee workforce. In addition, for some organizational changes we have utilized company-wide crowdsourcing campaigns to seek input from our employees so that their opinions, perspectives, and ideas can be included in the decision-making process. 

Occupational health and safety – GRI 403

403.1 - Occupational health and safety management system

The Hanover has established a safety committee that meets quarterly to review, discuss and implement action plans and training to mitigate potential safety risks.

Less than 1% of our workforce is considered to be exposed to higher-than-average occupational risk. It is also the responsibility of every employee at The Hanover to adhere to the Code of Conduct and to ensure the safety of themselves and their co-workers.

403.2 - Hazard identification, risk assessment and incident investigation

See GRI 403-1.

403.3 - Occupational health services

OSHA injury recording compliance is managed through a contracted third-party specialist in partnership with The Hanover’s human resources department. Any incident is reviewed by, at a minimum, members of the facilities team and physical security staff to determine if any mitigating actions are appropriate.

For the minimal portion (less than 1%) of the employee population with the potential for exposure to high occupational risk, The Hanover contracts a third-party specialist to:

• Perform annual mock OSHA inspections to identify and help mitigate any relevant issues; and
• Review, help develop, and train relevant staff on safety policies and procedures.

403.4 - Worker participation, consultation, and communication on occupational health and safety

The safety committee meets quarterly to review issues or concerns employees or managers may have. The committee membership represents multiple segments and departments of the company and is open to all interested employees. The Hanover also has a safety warden program for all its owned and leased properties. This program engages employees and trains them to assist in the event of large-scale events, such as a building evacuation or shelter-in-place situation.

403.5 - Worker training on occupational health and safety

Annual site-specific training is conducted by a third-party specialist at both The Hanover’s Worcester, Massachusetts, and Howell, Michigan, locations for employees who could be exposed to high occupational risk, although this group represents less than 1% of the total workforce. See GRI 403-1.

403.6 - Promotion of worker health

The Hanover offers a variety of medical plan options, allowing employees to choose the level of access and type of care they desire. All our medical insurance carriers provide services and programs for non-work-related conditions by evaluating risk factors determined through submitted claims and communicating directly with those employees in need.

We offer well-being programs that cater to the physical, financial, mental and social well-being of our employees. Please refer to The Hanover’s Career Site for details on employee benefits.

Training and education – GRI 404

404.1 - Average hours of training per year per employee

The Hanover is committed to building a strong culture of continuous learning and development. We offer robust opportunities that range from soft skill building to expanding technical skillsets. Learning is available to every employee at the company. We also offer reimbursement for tuition and education-related fees, including professional and industry designations. 

Our training results include:   

• Approximately 11,000 hours of compliance, information security, and ethics training were completed in 2024.  Approximately 52,000 hours of technical business specific training was completed across the business units.
• In 2024 employee participants averaged 15.93 hours of training.
• Code of Conduct training is a biennial activity completed by all employees. In 2024, the Code of Conduct was not conducted in full, so only new employees completed the course. However, in 2025, approximately 4,500 hours of Code of Conduct training occurred.

Not included in this information is a significant amount of both technical and informal training that occurs within each business unit.

404.2 - Programs for upgrading employee skills and transition assistance programs

See GRI 404-1.

404.3 - Percentage of employees receiving regular performance and career development reviews

Each employee, regardless of role, is formally evaluated and receives a performance discussion annually. In addition, performance connections take place between manager and employee on an ongoing basis to discuss goals, overall performance, development opportunities, and demonstration of leadership and corporate values.

Diversity and equal opportunity – GRI 405

405.1 - Diversity of governance bodies and employees

The Hanover is committed to building an inclusive culture and demonstrating our CARE values.

The following displays the composition of our governance bodies since the last annual meeting of shareholders in May 2025 and overall workforce as of 12/31/2024:

Board of Directors:

• Gender diversity – Four of our 11 (36%) Board members are female. A woman chairs our Board, and two of the four (50%) standing Board committees are chaired by women.
• Racial/ethnic diversity – Two of our 11 (18%) Board members are people of color.
• Age diversification – Our Board members range in age from 59-69, as of March 2025. See the 2025 Proxy Statement for more information.

Executive leadership:

• Gender diversity – One of our nine executive officers is female.
• Age diversification-
  • 44% Baby Boomers (born between 1946-1964)
  • 56% Generation X (born between 1965-1980)

The Hanover has approximately 4,900 employees. Employee gender composition for all employees:

• 59% female employees
• 40% male employees
• 1% undeclared

Employee age breakdown for all employees:

• 16% Baby Boomers (born between 1946-1964)
• 37% Generation X (born between 1965-1980)
• 41% Generation Y (born between 1981-1996)
• 6% Generation Z (born between 1997-2012)

See GRI 103-2 under ‘employment topics’ for more information on our inclusion and diversity practices.
For additional information on inclusion and diversity initiatives, and workforce diversity and other demographic information, see The Hanover’s Inclusion and Diversity webpage and Corporate Governance Guidelines.

Human rights assessment – GRI 412

412.2 - Employee training on human rights policies or procedures

Supporting human rights is ingrained through all facets of our business. In addition, we are committed to complying with all laws and regulations in the markets in which we operate. See our Human Rights Policy Statement on our website to learn more.

Our company is built on the principle of doing the right thing by our customers, employees, agent partners, and the communities in which we work. The Hanover is committed to an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information, or any other status protected by law.

• We support our employees with:
  • Corporate business resource groups;
  • Unconscious bias training
  • An anti-discrimination policy;
  • Anti-harassment and inclusion policies, and accompanying training to employees; and
  • An anonymous reporting hotline and dedicated website to help employees report concerns and maintain anonymity (See GRI 102-17).
• We have also received numerous designations:
  • World’s Best Companies, TIME
  • Best Companies to Work For, U.S. News & World Report
  • One of America’s Most Responsible Companies, Newsweek
  • Handshake Early Talent Awards
  • America’s Best Insurance Companies, Forbes*
  • Equality 100, Leader in LGBTQ+ Workplace Inclusion, Human Rights Campaign Foundation
  • Best Place to Work for Disability Inclusion, Disability Equality Index

* Excluding 2020 when Forbes did not issue the award.

Local communities – GRI 413

413.1 - Operations with local community engagement, impact assessments and development programs

The Hanover maintains robust community engagement programs in our major operational hubs, including Worcester, Massachusetts, and Howell, Michigan. These programs are designed to address local needs, foster inclusive development, and create long-term positive impacts.

Collaborative Community Engagement

Our Community Relations team works closely with business leaders, employee business resource groups (BRGs), and individual employees across the organization to expand our reach and deepen our impact. Key initiatives include:

• Small Business, Big Impact – Supporting local entrepreneurs and small businesses through targeted grants and volunteer support.
• BRG Impact Investment Fund – Empowering our BRGs to direct funding to nonprofits aligned with their missions.
• Intern Challenge – Engaging summer interns in community-based projects that address social determinants of health, education, workforce development, and community safety.

National Industry Engagement: IICF Partnership

In 2024, The Hanover became a key partner of the Insurance Industry Charitable Foundation (IICF), a national nonprofit that unites the insurance industry to drive philanthropic impact. IICF’s mission—to help communities thrive through education, health, and resilience—closely aligns with The Hanover Insurance Group Foundation’s strategic funding priorities.

Our partnership with IICF reflects our commitment to collective impact and industry-wide collaboration. Through this relationship:

• Hanover employees actively serve on IICF Boards and regional chapters, contributing leadership and insight to guide philanthropic strategy.
• We participated in IICF’s national volunteer initiatives, amplifying our reach and impact alongside other industry peers.
• Our work was featured in the 2024 IICF Insurance Industry Philanthropic Showcase, which highlighted the collective contributions of insurance organizations across the country.
• The partnership has enabled us to expand our geographic reach, support more mission-aligned nonprofits, and engage employees in meaningful service opportunities beyond our core operating regions.

In 2024, Hanover employees in Worcester, MA made a meaningful impact by addressing food insecurity, housing instability, and youth support through hands-on volunteerism and strategic partnerships. Efforts included building an ADA-accessible playground, donating 1,000 pairs of shoes to the Boys & Girls Club of Central MA, and assembling care kits for children in foster care. Similar initiatives extended to Michigan and Illinois, where employees contributed to food drives, bike donations, and youth development programs. For more details, visit Hanover’s Community Impact page.

Public policy – GRI 415

415.1 - Political contributions

The Hanover Code of Conduct outlines our policy on the company’s political contributions and activity. The Board’s Audit Committee charter also notes oversight of political spending.

Please see The Hanover Insurance Group Foundation website to learn more about the organizations supported through our charitable grant process.

Customer privacy – GRI 418

418.1 - Substantiated complaints concerning breaches of customer privacy and losses of customer data

The Hanover collects information, including personal information, so that we may offer quality products and services to our customers. We recognize the need to prevent unauthorized access to the information we collect, including information held in an electronic format on our computer systems. To safeguard that information, we maintain physical, electronic and procedural safeguards designed to protect the confidentiality and integrity of all non-public, personal information, including but not limited to Social Security numbers, driver’s license numbers and other personally identifiable information. 

The Hanover’s privacy policies and notices are publicly disclosed and available at the privacy center on our website. These notices and policies provide transparency to our data privacy practices and provide information on how individuals may obtain additional information.

In 2024, and since 2018 when we started reporting under the GRI framework, there were no substantiated complaints concerning breaches of customer privacy received from either outside parties or regulatory bodies. Additionally, in the three years prior to December 31, 2024, there were no expenses incurred from information security breach penalties and settlements from outside parties or regulatory bodies. The company maintains a comprehensive cybersecurity risk insurance policy from an unaffiliated third-party insurer.

See also, Item 1C “Cybersecurity” in the 2024 Form 10-K.

Other topics

Investments

N/A - Responsible investment policy

The Hanover has an Environmental Policy Statement, as published in our sustainability report.  

TCFD

TCFD Recommendation

 

TCFD Recommendation	Corresponding GRI KPI
1) Describe the board's oversight of climate related risks and opportunities	102-18; 102-19
2) Describe management’s role in assessing and managing risks and opportunities	103-2
3) Describe the climate-related risks and opportunities the organization has identified over the short-, medium-, and long-term	201-2
4) Describe the impact of climate-related risks and opportunities on the organization’s businesses, strategy, and financial planning	201-2
5) Describe the resilience of the organization’s strategy, taking into consideration different climate-related scenarios, including a 2°C or lower scenario	201-2
6) Describe the organization’s processes for identifying and assessing climate-related risks	103-2
7) Describe the organization’s processes for managing climate-related risks	103-2
8) Describe how processes for identifying, assessing, and managing climate-related risks are integrated into the organization’s overall risk management	103-2
9) Disclose the metrics used by the organization to assess climate-related risks and opportunities in line with its strategy and risk management process	201-2
10) Disclose Scope 1, Scope 2, and, if appropriate, Scope 3 greenhouse gas (GHG) emissions, and the related risks	305-1; 305-2; 305-3
11) Describe the targets used by the organization to manage climate-related risks and opportunities and performance against targets	See "Other topics," Investments

The Hanover Insurance Group, Inc. (“The Hanover”) prepared the GRI-referenced content index to provide additional information to various stakeholders on The Hanover’s ESG sustainability practices. Disclosures contained herein should not be deemed to be material to The Hanover or material to an investor under Rule 405 of the Securities Act of 1933, as amended, and the rules and regulations promulgated thereunder solely because they have been presented for inclusion herein. To the contrary, disclosures in this report have been selected for inclusion in this report for a number of reasons, including but not limited to: for the benefit of stakeholder groups, in addition to investors, who have an interest in more detailed topical information from The Hanover (e.g., insureds, insurance agents, employees, communities, industry associations, suppliers, and interested third parties); for commercial, competitive or marketing reasons; for transparency into ESG practices and data points that other companies disclose and that would otherwise be inferred to be absent should we not provide disclosure; and to provide insight into The Hanover’s overall sustainability practices and CARE values (see 102-16 above) where we have available data to provide representative examples, reasonable estimates and/or third-party information upon which such estimates can be made, and/or other information relevant to our overarching principles and approach. These disclosures have been reviewed by the Hanover’s Sustainability Council (see 102-19 above) and included in this report on the foregoing basis, and not on the same basis or standards that disclosures are reviewed and approved for inclusion in The Hanover’s reports that are filed with or furnished to the U.S. Securities and Exchange Commission (“SEC”).

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