Agent Solutions
Business lines we protect
Personal lines
Personal lines
Grow your account business with market leading coverage designed for a wide range of your customers.
Commercial lines
Commercial lines
We offer flexible, total account solutions featuring valuable services for your small business clients.
Solutions by industry
Explore our insurance coverages tailored to a variety of industries.
Supporting you through expertise
Hanover Agency Insight is a deep and distinct consultative analytical engagement that delivers a powerful multi-year view into your book of business. The data gathered and the information derived from this process help us uncover and identify key opportunities for your agency to serve your customers better than ever.
$100B in premium
analyzed since 2017
70% commercial | 30% personal
We use investigative questioning paired with quantitative analysis to deliver a focused and consultative agency assessment. We want you to fully understand the breadth of opportunities in your book of business, and use these findings to collaboratively create a course of action. Whether your agency would benefit from focusing on account rounding, maximizing resources or selectively partnering with carriers, we work to develop actionable steps to advance your growth trajectory.
Our CSC acts as an extension of your agency, handling day-to-day service requests so your team can focus on growth and relationship-building.
Experienced team
- 125+ licensed agents extend your agency and assume your E&O
- 475 partner agencies enrolled
- Ability to handle the whole account, including both standard or specialty coverage
- Real-time notifications of policy changes and customer interactions to your agency
Responsive servicing
- Servicing 72K policies and $233M of written premium
- Over 100,000 phone calls serviced each year
- 85% of calls resolved on the first call
- Proactive customer outreach
4-point improvement in retention
AHEAD offers courses for producers, account managers and marketing staff to deepen technical insurance knowledge. We also offer courses to enable focused industry specialization, and help turn learnings into action.
AHEAD for commercial lines agents
AHEAD for personal lines agents
Hanover Agency Insight is a deep and distinct consultative analytical engagement that delivers a powerful multi-year view into your book of business. The data gathered and the information derived from this process help us uncover and identify key opportunities for your agency to serve your customers better than ever.
$100B in premium
analyzed since 2017
70% commercial | 30% personal
We use investigative questioning paired with quantitative analysis to deliver a focused and consultative agency assessment. We want you to fully understand the breadth of opportunities in your book of business, and use these findings to collaboratively create a course of action. Whether your agency would benefit from focusing on account rounding, maximizing resources or selectively partnering with carriers, we work to develop actionable steps to advance your growth trajectory.
Why The Hanover
At The Hanover, we offer our innovative products only through select independent agents. We partner with the best independent agents and brokers in our markets, and provide them with our broad and growing product portfolio, local underwriting expertise and unparalleled service to help them meet their customers' insurance needs—business and personal.
The 2026 Home Report
to respond to the needs of small- and mid-sized businesses with specialized exposures
Broad portfolio
of products and specialty products, with deep expertise
Significant player
in the specialty space with “A” ratings on A.M. Best, S&P and Moody’s
Agent resources
Capabilities overview
Get an at-a-glance look at our product mix, including coverage for personal, core and specialty lines.
How we support independent agents
The Hanover is dedicated to partnering with you to best position your agency - and your customers - for success. See some of the ways we strive to strengthen our partnership.
Customer services
Our policyholders benefit from our unparalleled risk management and claims services.
Paperless
We are always looking for more convenient ways to deliver policy information to you. Take advantage of our small commercial paperless option to receive policy documents via email.
eDelivery
Our digital solutions can help save you time and make it easier for you and your customers to do business with us.