Human services

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When it comes to the unique challenges faced by human services organizations, Hanover Risk Solutions has some unique solutions.

At The Hanover, we know that human services organizations, both for-profit and non-profit, are often stretched thin when it comes to both time and money. With that in mind, our Risk Solutions experts have developed services that will support your mission without overwhelming either your staff or budget. Whether it’s through providing training in abuse prevention, pinpointing the unique needs of transporting special needs passengers, or helping you be prepared when disaster strikes, our team is committed to helping you meet your mission.

 

Temperature sensor

Sensor solutions

Sensor solutions

HSB’s IoT Sensors for Business can help protect your property from moisture damage, 24/7, with an easy-to-install system that monitors temperatures and moisture to help pinpoint problems before they destroy property. Sensor kits tailored to your business provide alerts using cellular technology. Sign in to our Partners page for more details.

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Van

Safe Driving Decisions Series

Safe Driving Decisions Series

The Hanover Safe Driving Decisions Series presents three modules with real-life scenarios to help those who are responsible for the safe transport of others to reflect on their driving decisions and how they affect those they transport, the families of those passengers, their co-workers, the organization and management.

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Setting the stage for an abuse-free organization

Setting the stage for an abuse-free organization

Protecting clients and staff from abuse should be a top priority. The process for screening staff involves everyone in your organization. Hanover's resources can help you with the delicate task of screening staff to minimize the risk of abuse and protect everyone involved in your mission.

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We’ve partnered with industry associates to offer products, services and training at no charge or substantial discount to help you control losses and improve auto-related economics.

Sign in or register to take advantage of the following valuable offerings.

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Background checks and employment screening

Background checks and employment screening

IntelliCorp, a subsidiary of ISO, provides discounts on background checks and employment screening products, helping you identify and select the right employees and volunteers for your organization. 

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Driver monitoring

Driver monitoring

Driver’s Alert provides discounts on driver monitoring programs and the well-known “How’s My Driving?” program. 

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Active shooter training

Active shooter training

ALICE Training, Inc., a national provider of online active shooter response training, helps organizations with a proactive response to active shooter events, and helps companies assess response strategies as well as providing training for staff to respond in a dangerous situation. 

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Auto safety

Auto safety

The Hanover Driver Safety Advantage

Offers driver safety training courses addressing the challenges most commonly encountered by fleet programs. Hanover policyholders can sign-in or register to take advantage of this program.

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Organizational Fleet Safety

Learn the nine steps to creating a safer fleet with this e-learning course. 

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Safe Driving Decisions

Module 1

Scenarios include driving decisions facing substitute drivers and volunteers.
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Module 2

Scenarios include driving decisions facing direct care workers and residential case managers.
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Module 3

Scenarios include driving decisions facing school bus drivers and school administrators.
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Several of Hanover’s Risk Solutions Partners offer driver training. Hanover Policyholders can sign in or register to take advantage of their programs.

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Client protection

Client protection

Applicant Screening

Assists any employee involved in screening and hiring employees and volunteers working with vulnerable persons in building a thorough employee screening process that evaluates each candidate’s ability to keep clients safe. 

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Bullying Prevention

Supports adults working with children in their efforts to prevent bullying by describing bullying and its impacts and consequences and identifying effective methods of responding to and preventing bullying. 

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Child Protection Part I: Child Abuse and Neglect

Helps participants learn the basics of child abuse prevention: how to recognize child abuse and neglect and all its forms, identify the potential effects on the children they care for, and understand the scope of this tragedy. 

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Child Protection Part II: Prevention and Response Strategies

Aids participants in building a child abuse prevention strategy and helps employees and employers to identify their responsibilities, construct safe environments, and respond to allegations. 

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Mandated Reporter Responsibilities

Assists employees and volunteers in recognizing their mandated reporter responsibilities and outlines the penalties and protection for workers who are in contact with those who are abused or neglected, and the stressors they face. 

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Preventing Abuse of Elders

Gives participants the tools they need to recognize the signs of elder abuse as well as understand the scope of abuse in elder populations, and help those in charge begin to develop plans to address abuse and neglect when they’re discovered. 

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Employment Practices Liability

Employment Practices Liability

Course I – The Fundamentals

Learn about the hard and soft costs of EPL claims, the types of discrimination, the statutes that protect against different types of discrimination and the most common types of claims. 

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Course II – Policies & Procedures, The Managers Role

This course will help identify key institutional policies and procedures, list different forms of communications to help employees understand and describe talent management strategies. 

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Course III – Common Complaints and Prevention Strategies

Learn to identify the most common employment practices that cause employee complaints and understand how to address each of these practices legally and effectively. 

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Course IV – Addressing a Complaint

Learn the appropriate steps to follow when a harassment or discrimination complaint is filed and understand how to prevent retaliation claims stemming from the complaint process. 

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