Agent Solutions
Win valuable business
Personal lines
Personal lines
Grow your account business with market leading coverage designed for a wide range of your customers.
Commercial lines
Commercial lines
We offer flexible, total account solutions featuring valuable services for your small business clients.
Serve clients better
Our unique partnership model is a differentiator in today's marketplace. We deliver creative solutions and develop new capabilities in specialized markets. We help power your growth, promote your value and drive your continued success.
A broad portfolio
of core, specialty and personal lines insurance
Account solutions
tailored to fit each customer's unique needs
Direct access
to senior executives and sales leaders
Risk reduction
through tools, resources and comprehensive consulting
Responsive claims service
including flexible self-service options
Purposeful innovation
to power an enhanced insurance experience
Partner with confidence
With regional teams and deep market knowledge, we help you win locally while offering the scale and resources of a national carrier.
"A" ratings from A.M. Best, S&P and Moody's give us the stability your agency needs to build long-term client relationships.
Insurance business mix
Net premiums written ($ in B)
4,900 employees | 42 local offices
Prepare for what's next
Innovation is at the heart of our strategy. We make strategic investments in digital platforms, data, advanced analytics and GenAI to deliver technology that empowers you and your clients.
Intake
Real-time, AI-enabled, integrated submissions with seamless workflow transitions and task visibility across teams.
The result: Faster submissions, improved decision-making
Underwriting
Accelerate and improve underwriting decisions leveraging AI and predictive models.
The result: Operational efficiency
Services
Digitize and automate simple interactions to optimize self-service offerings. Call summaries created with AI to save time and offer an exceptional experience.
The result: Increased customer satisfaction
We also deliver ease of doing business through e-delivery and eDocs options for convenient policy information sharing, and My Hanover Policy, our customer self-service portal, for billing claims and more.
Stay ahead of the market
From emerging risks to evolving market dynamics, we offer analysis and expert insight to help you stay informed, anticipate change and better serve your clients.
2026 Home Report
Our Hanover Home Report provides deep insights into homeowner behavior, risk awareness and safety practices. The 2026 edition examines homeowners' concerns, the value they place on key insurance coverage features and their understanding of what's included in a standard policy.
Rate trend insight center
Help your customers understand the forces driving premium changes - including inflation, weather volatility and rising claims severity - with educational tools and client-ready content.
Shaping the future of insurance
In this interview with RBC Capital Markets, COO Dick Lavey discusses The Hanover's growth strategy, investments in practical technology and evolving AI use in underwriting, claims and service for streamlined communication with agents and clients.
Agent resources
How we support independent agents
The Hanover is dedicated to partnering with you to best position your agency - and your customers - for success. See some of the ways we strive to strengthen our partnership.
Hanover Agency Insight
See how we can deliver a deep and distinct consultative analytical engagement, informed by a multi-year view into your book of business.
Customer Service Center
Our CSC acts as an extension of your agency, handling day-to-day service requests so your team can focus on growth and relationship-building.
Hanover Education and Agency Development
Our AHEAD program offers courses for producers, account managers and marketing staff to deepen technical insurance knowledge. We also offer courses to enable focused industry specialization, and help turn learnings into action.
Customer services
Our policyholders benefit from our unparalleled risk management and claims services.
