Article

Packing the right insurance for your road trip

Americans are logging more and more miles via car than ever before: 3.23 trillion in 2021. According to the Federal Highway Administration, this is the highest of all time.

All of those extra miles mean the risk of an auto accident is greater than ever, too. Fortunately, with a little preparation, and the right insurance coverage in place, an accident doesn’t have to turn into major disruption of your travel plans.

To travel with peace of mind, keep these Ps in mind.

Protect

  • Start by getting some advice from your local independent insurance agent. Your agent can assess your insurance risks to help protect against the unexpected.
  • Consider trip interruption coverage, which reimburses certain expenses when you are involved in a covered accident far from home. Food, lodging, transportation, and costs to get your vehicle to a repair shop are often covered.
  • If an accident takes your vehicle off the road for a prolonged period, you’ll probably need to rent a car. With single limit rental reimbursement, you’ll be able to select the “large” or “luxury SUV” for this rental, when a preferred rental provider is used.
  • If you are a frequent renter, options like rental car coverage offer extra protection in the event you get in an accident with a rental car. This includes costs such as reimbursement to the rental agency for vehicle depreciation, or loss of income due to the vehicle being out of service, expenses that could otherwise come out of pocket.

Plan

  • Know your trip and your route.
  • Know what Mother Nature may have planned. Anticipating bad weather can save time and trouble.
  • Be sure you are well rested. Get a good night’s sleep before leaving and plan to stop for breaks every couple of hours. Try to stretch your legs or have a snack when you stop.
  • Share the driving with someone else, if possible. If you are driving alone, listen to the radio and open your window enough to get some fresh air.
  • Insist that everyone, including older children and adults, buckle their seat belts – even when riding in the back seat.
  • If you are traveling with younger children, be sure all car and booster seats are properly installed and secured.

Coverage tip: with Hanover Platinum Auto child car seats are covered, up to $300, if damaged in an accident.

Prep

  • Clean all vehicle lights, reflectors and windows.
  • Check your tires, belts, hoses, engine oil and fluids.
  • Be sure your spare tire is ready for use and that you know how to operate your car jack. Check to see that all of the car’s wheels can be removed.
  • It’s always a good idea to bring tools, a flashlight, reflective triangles and road flares.
  • For longer trips, arrange for a qualified mechanic to service your vehicle before the trip.

Coverage tip: consider roadside assistance coverage. The Hanover offers this option to all of their auto customers, providing coverage for towing, lockout service, flat tires, delivery of gas and oil, and more.

Pack

  • Do not overpack. You will want to be sure you and others are comfortable and that the driver’s view is not impaired in any way.
  • Use interior tie-down hooks to secure luggage and other large or heavy objects. A 25-pound suitcase can become a heavy projectile if you come to a sudden stop at 60 miles per hour.
  • Store cargo on your vehicles roof only when necessary, and then, pack carefully. Excess cargo on roof racks and in cargo carriers can alter a vehicle’s center of gravity and increase the risk of a rollover.
  • Use a pet barrier, harness or crate, for your safety, your pet’s safety and the safety of others on the road.

Coverage tip: The Hanover offers pet injury coverage, which provides up to $2,500 in expenses related to injury (or burial) if your dogs or cats are involved in an accident.

Avoid tr-interruption-ip

Your local independent agent can provide a “road map” to a safe journey, with tips and coverage to help you keep all the stops on your trip scenic ones.

Article

Not just auto maintenance — auto safety

Cars these days are pretty complex. But, sometimes, things as simple as a roll of paper towels, or a tire pressure gauge, can prove valuable for keeping your car safe on the roads.

Here are some safety-enhancing auto maintenance tips you can start today – and should start doing routinely.

Lights: It is to your benefit — and that of other drivers — that all of your cars lights are functioning properly. However, just because they turn on doesn’t mean they are providing optimal visibility. As a rule of thumb, each time you are washing your windows at a gas station, give your head and taillights a quick squeegee, too.

Our partners at CARFAX have several additional tips to ensure you’re getting the most out of your headlights.

Tires: Drivers often underestimate the importance of properly inflated tires. In fact, according to the National Highway Traffic Safety Association, just 19% of drivers keep their tires properly inflated. Ensuring proper inflation routinely can help you stay safe on the roads, and prolong the life of your tires as well. We have some more tips on keeping your tires roadworthy.

Fluids: The long-accepted rule for oil changes is 3,000 miles. However, if you drive a newer car, you may be able to go longer (consult your owner’s manual). Nonetheless, checking your oil at least once a month is recommended no matter how new your car is (this can be paired up with your tire inflation check).

And, when it does come time to change your oil, make sure to have vital fluids checked as well, including power-steering, automatic transmission, wiper, and brake fluids.

In winter climates:

Keep your wipers up and off your windshield as a storm approaches, and don’t use them to attempt to remove snow and ice. Make sure your windshield is completely cleared off before using the wipers. These steps will help you avoid damage to the motor that runs the wipers.

For defrosting windows, start on a low setting and gradually work the temperature higher, to avoid unnecessary stress and shock to the cold glass.

Brakes: Brakes often let you know when they need a little attention, and not just when the “brakes” light is illuminated on your dashboard. If your car pulls to the left or right, or you hear squeaking or grinding, it’s time to get your brakes checked, sooner rather than later.

In winter climates:

Keep your wipers up and off your windshield as a storm approaches, and don’t use them to attempt to remove snow and ice. Make sure your windshield is completely cleared off before using the wipers. These steps will help you avoid damage to the motor that runs the wipers.

For defrosting windows, start on a low setting and gradually work the temperature higher, to avoid unnecessary stress and shock to the cold glass.

Windows and mirrors: Fog causes more than 25,000 car crashes per year. There’s not much you can do about that (other than drive with extra caution), but that statistic helps illustrate the impact that poor visibility can have on road safety.

Steps you can take? Maintain maximum visibility by keeping your mirrors and windows clean (inside and out). Keep in mind, too, that keeping a clean windshield will also prolong the life of your wipers.

Regular check-ups: You don’t have to know much about cars to diagnose potential problems such as a sludgy engine, or a loose battery cable. Make sure to occasionally pop the hood and take a look around – if something looks amiss, take it to experts to address any issues you may find, if you don’t feel comfortable doing it yourself.

More complex maintenance tasks are best left to people with the tools and expertise. Make sure to schedule tune-ups in accordance to your owner’s manual, to inspect exhaust, flush the cooling system, and replace frayed or cracking valves and hoses, and inspect brakes. Routine maintenance will keep your care safe – and moving.

Staying safe – on the road and off

One place you can turn for additional auto protection is your independent insurance agent. They can review your policy and help keep your coverage up to date. Make this conversation part of your annual auto maintenance routine.

Article

Keep summer travels safe

Simple preparations can help protect you and your vehicle when you’re traveling.

Summer is a great time to take a vacation or weekend trip, which means many cars, campers, motorcycles and motor homes are on the roads, with increased potential for a problem or accident to occur.

As you plan your travels, there are a few things to check off your list to make your trip safer:

  • Be ready for the road. Inspect the tires on cars and boat trailers to make sure there is plenty of tread and they are properly inflated. Have a certified mechanic check the engine, hoses, belts, batteries, windshield, windows and fluid levels. And, be sure to pack basic emergency equipment, including jumper cables, a car jack, a flashlight and a first-aid kit.
  • Pack the vehicle carefully. Make sure luggage is properly stowed, as sudden stops can turn unsecured items into dangerous projectiles. Leave enough space so the driver can safely see out the windows and rear view mirrors. Leave at least a four-inch gap between your storage and windows to avoid glass damage.
  • Buckle up. Make sure everyone in the vehicle, including the driver, uses a seatbelt. Infants and toddlers should be secured in approved, properly installed, size-appropriate car seats. The back seat is the safest place to be for children ages 12 and under.
  • Focus on the road. Program your GPS before hitting the road. Avoid using a cell phone while driving. Even hands-free phones can be a distraction. If using a phone is a must, have a passenger handle it or pull off the road in a safe place and turn on the hazard lights. On long drives, share the driving with another passenger if possible, to avoid getting too tired.
  • Be prepared for sun and heat. When driving on a sunny day, try to wear sunglasses to minimize eye strain and obstructions of vision from the brightness. To prevent heat related-injury, never leave a child or a pet unattended inside a car.
  • Check your insurance coverage. Depending on travel plans, some additional protection may be a good idea. Talk with your local independent insurance agent to make sure your auto insurance policy provides adequate coverage for vehicle property damage and bodily injury. A boat or camper should also be insured, both on and off the water and road. Consider adding a roadside assistance plan and trip interruption insurance, in case a vehicle breaks down or is involved in an accident.

Sources

National Highway Traffic Safety Administration

Popular Science

 

Article

Reducing distractions to increase pedestrian safety

Roadway safety is not limited to the person behind the wheel.

Distracted walking while using a cell phone or listening to music with headphones are digital safety concerns that contribute to a growing trend of incidents involving pedestrians.

The Centers for Disease Control and Prevention estimated more than 181,000 pedestrians were injured in 2018 – ranging from minor scrapes and cuts to life-threatening conditions. A study by the Governors Highway Safety Association revealed that pedestrian deaths in 2019 was the highest single-year total in more than three decades.

Street safety – a shared responsibility

To minimize risk:

Drivers should…

Walkers should…

  • Watch for pedestrians at all times
  • Follow speed limits, particularly in school zones and highly populated neighborhoods
  • Obey traffic laws
  • Not use mobile devices while driving
  • Yield to pedestrians in crosswalks
  • Look before opening car doors
  • Take extra precautions when driving in poor weather conditions
  • Avoid alcohol and drug use

     

  • Stop in a safe place to talk on the phone or text
  • Avoid using headphones, or keep volume on low, to hear surrounding sounds
  • Follow traffic rules, including use of crosswalks and cross signals
  • Make eye contact with drivers before crossing street
  • Use sidewalks whenever possible
  • Wear reflective clothing if you are out walking at night
  • Avoid alcohol and drug use

Protect yourself and those around you

In addition to following traffic laws and safe driving recommendations, it's important to have the right insurance protection should an accident occur. Reach out to your independent insurance agent to be sure you have the right liability limits on your auto insurance, and discuss whether you should add an umbrella policy to your coverage for added peace of mind.

Sources:

Governors Highway Safety Association

National Highway Traffic Safety Administration

National Safety Council

Centers for Disease Control and Prevention

This material is provided for informational purposes only and does not provide any coverage or guarantee loss prevention. The examples in this material are provided as hypothetical and for illustration purposes only. The Hanover Insurance Company and its affiliates and subsidiaries (“The Hanover”) specifically disclaim any warranty or representation that acceptance of any recommendations contained herein will make any premises, or operation safe or in compliance with any law or regulation. By providing this information to you, The Hanover does not assume (and specifically disclaims) any duty, undertaking or responsibility to you. The decision to accept or implement any recommendation(s) or advice contained in this material must be made by you.

LC 2020-660

Article

Car seat safety tips for a secure ride

Safety is the most important part of driving your children from point A to point B. And since accidents involving children 14 years old or younger occur every 25 seconds, reducing the risk of injury is crucial.

The good news is that many of these injuries are preventable. A properly-installed, reliable car seat significantly reduces death and injury. However, The National Highway Traffic Safety Association reports that 46% of car seats are installed incorrectly. 

Whether you're buying a car seat, or already have one, keep these tips in mind.

Before you start your car

  • Read the manual. Every vehicle and car seat is built a little differently. Take the time to find a car seat that fits your car and learn how to properly install it.
  • Check your state laws. Each state has their own set of seat belt and child seat laws that are enforced.
  • Keep kids in the back seat. Children 12 and under should ride in the back seat, away from air bags that can cause additional injuries. Be sure to use the proper restraint system based on your child’s height and weight.
  • Avoid buckling harnesses over winter coats. Bulky coats can prevent the car seat straps from securing your child properly.
  • Check belt and seat tightness. The seat should not move more than one inch in any direction. Also, the belts should be tightened until you cannot pinch excess strap at the shoulders.
  • Consider a travel vest. They can be used when a vehicle only has lap belts in back seat, for children with certain special needs or when a child has outgrown their seat's weight limit.

Car seat stages

Height. Weight. Age.

If you have this information for your child, the NHTSA has an online tool that can help you determine which car seat is right for your family. There are three stages of car seats as your child grows.

 

StageSuggested age rangeDetailsWhen they can move to the next stage
1: Infant car seat (rear-facing only)Birth, baby, early toddlerInstall the car seat base at the correct angle noted in your car seat’s directions.When your child outgrows the seat’s height or weight limit.
2: Convertible seat (rear-facing)Until at least age 3, up to 5Never place these seats in the front seat. It is recommended you use one with a five-point harness. These seats can later be turned forward-facing.When they outgrow either the height or weight requirements–even if that means age five or older.
3: Forward-facing seatAge 5

Make sure the belts are secured:

  • Lap belt: Snug across upper thighs, but below their hips
  • Shoulder belt: Across the center of the chest
When your child exceeds the forward-facing seat limit - typically happens when your child is 4'9".
4: Booster seatAges 9-12

Continue to confirm belt placement:

  • Lap belt: Snug across upper thighs, but below their hips
  • Shoulder belt: Across the center of the chest

Keep your child in a booster seat until the car’s seat belts securely do the following:

  • Lap belt: Lay across upper thighs
  • Shoulder belt: Lay across chest

Additional resources

If you need more guidance to make your vehicle's car seat as safe as possible, consider:

For more information on how to keep your children safe in car seats, please talk to your local independent agent and view our infographic.

Staying seated

Child safety is of the utmost importance. That's why we automatically include car safety coverage with all of our Hanover Platinum policies. This coverage provides up to $300, with no deductible, to replace a damaged car seat when the damage takes place as a result of a covered loss.

Sources

Centers for Disease Control

National Highway Traffic Safety Association

The Insurance Institute for Highway Safety

American Academy of Pediatrics

U.S. Department of Transportation


This material is provided for informational purposes only and does not provide any coverage or guarantee loss prevention. The examples in this material are provided as hypothetical and for illustration purposes only. The Hanover Insurance Company and its affiliates and subsidiaries (“The Hanover”) specifically disclaim any warranty or representation that acceptance of any recommendations contained herein will make any premises, or operation safe or in compliance with any law or regulation. By providing this information to you, The Hanover does not assume (and specifically disclaims) any duty, undertaking or responsibility to you. The decision to accept or implement any recommendation(s) or advice contained in this material must be made by you.

Video

Understanding waiver of deductible coverage

Chances are you have multiple things in your life that need insurance protection, such as a home and two cars. For each policy you have, you also probably have a deductible, an amount you pay out-of-pocket when you make a claim. On its own, a deductible is made to be a manageable expense.

But what happens if one claim affects more than one policy?

"Waive" goodbye to multiple deductibles

For instance, let's say a tree falls and damages both your home and one of your cars. Or, a hail storm does significant damage to multiple vehicles? Since you'd be making multiple claims, you would have to pay the deductible for each claim. That can add up fast.

This is where the waiver of deductible coverage comes in. If you have insurance that includes this coverage advantage, you pay only the highest deductible involved in your claim. Here's an example for illustration purposes:

A tree falls on your home and your two cars, causing damage to all three

Home deductible – $1,000

Car 1 deductible – $500

Car 2 deductible –$500

Without wavier of deductible, you pay: $2,000
With waiver of deductible, you only pay: $1,000

Waiver of deductible coverage just saved you 50%.

This coverage, offered by companies like The Hanover, could save you a lot of money, especially at a time when you may need the savings the most. 

Multiple policies? One company.

If you have your home and your auto insurance policies with different carriers, a waiver of deductible policy is a good reason to consider combining your coverage with one company. When you're ready to shop, contact your independent insurance agent for guidance on the best combination of coverage, value and price.

In the meantime, watch our "Coverage Made Clear" video to learn more about waiver of deductible coverage.


LC 2018-014

Article

Protect your property — and what's underneath it

Chances are you have multiple "service lines" running underground on your property: pipes and wires that connect your home to your energy company, cable provider, or municipality. You probably don't spend much time thinking about them – after all, you can't even see them. But out of sight should not mean out of mind.

Many homeowners are surprised to learn that the repair or replacement of service lines on their property is their responsibility, not the service provider's. Damage to these lines often occurs unexpectedly – for instance a water pipe freezing, an electrical surge from a lightning strike, or tree roots invading and interrupting a cable line. Incidents such as these are becoming more common – one study from Insurance Information Institute shows that the frequency of sewer backups increases about three percent each year.

The average service line repair runs roughly $3,000-$4,000 – but can go much higher. Plus, these expenses aren't always covered in basic homeowners insurance. That's why it's important to protect against these surprise costs by adding service line coverage to your insurance policy.

Dig in to the facts

Service line coverage is affordable, versatile, and powerful coverage against unexpected expenses related to:

  • Power lines and electrical wiring
  • Steam piping
  • Telephone and cable lines
  • Drainage
  • Fuel
  • Water pipes
  • Waste disposal
  • Sewer piping
  • Private wells and septic systems

…when damaged by:

  • Corrosion
  • Ground freeze
  • Root invasion
  • Lightning strike
  • Landscaping accidents
  • Rodents

Protect your property — and what's underneath it

The Hanover offers coverage options that, depending on where you live, provide up to $10,000 for repairs to service lines, excavation costs, loss of use, and landscaping expenses. Talk to your independent agent today to learn more about The Hanover's service line coverage.


LC 2018-024

Article

Top five vehicle safety features to consider

Thanks to auto and technology companies, more cars are now built to include automatic safety features to further protect drivers and others on the road. Whether purchasing a new car or a new-to-you car, here are five advanced driver assistance systems to consider along with the proper insurance:

1. Adaptive cruise control

Adaptive cruise control automatically adjusts the vehicle’s speed to maintain a safe distance from the vehicle ahead.

2. Automatic, emergency brake system

Automatic, emergency brake system automatically starts braking for you if your car senses a potential collision and you do not react in time.

3. Blind spot monitoring

Blind spot monitoring alerts you of what you might have missed in your blind spot and warns you when vehicles are approaching from the rear.

4. Lane departure warning and keep

Lane departure warning and keep sounds a warning as you cross over white lines or unintentionally leave your lane. It also gently steers you back into your lane if you drift out of it.

5. Rear-view camera and sensors

Rear-view camera and sensors gives you a clear view of what is behind you to help you reverse and avoid hitting or running something over.

A comprehensive insurance plan protects you in case of an accident that results in damages or injuries to you, your vehicle or someone else. Before sealing the deal, it is always a good idea to contact your independent insurance agent to understand what auto coverages make sense and how much it will cost to insure your vehicle.

Learn more about The Hanover’s wide variety of auto insurance protection options.
 

Sources:

Forbes


LC 2019-012

Article

Tips to choose the right auto repair shop

Whether from an accident or normal wear and tear, your vehicle will eventually need repairs. When it happens, having a mechanic you can rely on can help take the stress out of car trouble. Here are some tips on what you should look for when it comes to finding a good repair shop.

Suggested questions to ask a repair shop

  • Does the shop charge a flat fee or hourly rates? Ask about prices if they’re not displayed.
  • Does the shop provide a warranty? How long is the warranty and what does it cover?
  • Does the shop offer a shuttle to and from work?
  • Does the shop have insurance in the event your car is destroyed, stolen or burglarized?
  • Does the shop have experience working on your make and model of car?
  • How long has the shop been in business?

Don’t wait

You’ll be relieved you have a trustworthy mechanic when your car won’t start or if you get into an accident. Take the time to look for an auto repair shop before you have the need for one.

Ask for recommendations

Co-workers, neighbors and relatives with firsthand experience are a great way to learn about a local repair shop. Ask if anyone has any recommendations of auto repair shops with which they’ve had a positive experience.

Look online

The easiest way to find the closest auto repair shops near you is by a quick online search for auto repair shops in your zip code. Your insurance company’s website is a good place to start the search for a reputable auto repair shop. Visit an online review website to see what others in the area are saying about local repair shops. Check the Better Business Bureau to view the company’s BBB rating, customer reviews and customer complaints.

Make sure the shop works on your make and model of vehicle

You may have a unique older car, or a car model that’s no longer made. It’s important to make sure that the shop you consider has experience working with the specific make and model of your vehicle.

Compare estimates

Once you’ve narrowed down the list, get written estimates from the shops you’re considering. While affordability is important, keep in mind that the cheapest estimate may not be the best estimate. A very low price may mean the mechanic could skip important items. Note that a written estimate should include the condition to be repaired, the parts needed and the anticipated labor charge. Make sure you get a signed copy.

Check your warranty

When it comes time for a repair, be sure to check the warranty on your vehicle. Make sure the shop will honor your vehicle’s warranty, if you’re still within the year or mileage range. Don’t forget to check your insurance policy to see if you have original equipment manufacturer parts coverage or other additional coverage.

Test the shop with a small repair

Before you entrust a mechanic with a major vehicle repair, it’s a good idea to test the shop’s services with regular maintenance such as an oil change or brake pad replacement. This allows you to get a good idea of their customer service, timeliness, affordability and more, before you need to bring your car in for a bigger repair.

Make sure you’re protected in the event of an accident. Talk to your independent insurance agent about coverage that is right for you.

Tip: Need to rent a car while yours is in the shop? The Hanover’s Partners in Protection provides special pricing and benefits for having a Hanover policy, including an upgraded membership with National Car Rental.

 

Article

Does your vehicle have a recall?

More than 28.4 million vehicles were recalled in 2025. And as vehicles become increasingly more dependent on complex electronics and software, drivers are more susceptible to potentially impactful recalls than ever before.

As a driver, it’s important to be aware of any recalls for your vehicle. Recalls can range from minor to major repairs including, but not limited to:

  • Unexpected airbag deployments
  • Steering wheel lock up
  • Risk of fire

To stay up to date and get recall alerts, download the mobile app from the National Highway Traffic Safety Administration (NHTSA) or myCARFAX.

In the market for a new ride?

If you're buying a new or new-to-you used car, make sure you do your homework.

According to a 2024 report from CARFAX, about 57.7 million vehicles on U.S. roads had an open safety recall. That is about 1 out of every 5 vehicle on the road was a potentially unresolved issue.

Here are other points to keep in mind when car buying:

  • Run the vehicle identification number (VIN), located inside the front driver's side door, through a site like myCARFAX.com or NHTSA to identify possible recalls from the past number of calendar years.
  • The older the car, the less likely recalls have been repaired. Be aware, owners are not obligated to fix a recall before selling.
  • Register a newly purchased used car with the manufacturer to get any recall notices.

By staying up to date with motor vehicle safety defects and recalls, you're taking the first step in protecting yourself on the road. The NHTSA created a new search tool that allows you to quickly learn if your vehicle has not been repaired. We recommend you registering for email alerts to receive the latest information on your vehicle.

Have a safety concern about your vehicle? You can file a safety complaint with the NHTSA.

 

Sources

National Highway Traffic Safety Administration

BizzyCar

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